Version 1.0 · Effective August 18, 2026
These Terms of Service govern access to and use of the ShipToVerified service. ShipToVerified is operated by Pitcher Properties LLC, a California limited liability company trading as Pitcher & Company, of 2420 Mohawk Street, Bakersfield, California 93308. These Terms refer to that entity as ShipToVerified, we, or us, and to the business accepting them as the Merchant or you.
You accept these Terms by taking the affirmative action presented during onboarding. By accepting, you agree to these Terms on behalf of the business you represent and you confirm that you have authority to bind that business. If you do not agree, do not use the Service.
Each version of these Terms is dated. We record which version each Merchant accepted, the individual who accepted it, and the date and time of acceptance, and we will provide that record to the Merchant on request.
The Service provides AI-assisted document analysis, including identity data extraction, age verification, name and address matching, Customer Memory Verification, Standalone Address Validation, and related compliance tooling. It is delivered through platform plugins and extensions, a REST application programming interface, and a merchant portal.
The Service runs after a Customer completes checkout. It analyses the identity document the Customer submits, compares the name, date of birth and address on that document against the order, applies the rules the Merchant configures, and returns a Verification Result together with an audit record. The Service can place an order into a status the Merchant selects and can update order data on supported platforms. The Service never cancels an order.
The Service does not query government databases, Department of Motor Vehicles records, credit bureaus, Social Security Administration records, or any other authoritative source of truth.
The Service applies a Visual Inspection standard. The analysis replicates the examination a trained human clerk would perform, including checking for signs of tampering, comparing the photograph against the document, and reading the date of birth, consistent with the reasonable inspection standards used in state regulation.
Customer Memory Verification draws on verification history the Service has previously recorded for that Customer. It does not query any external or government database.
The Service does not perform facial recognition, does not generate or store a faceprint or any other biometric identifier or biometric information, and does not compare a photograph of a Customer against the photograph on a document.
The Service does not verify a document against any government database, does not confirm that a document is authentic, does not guarantee detection of sophisticated forgeries, does not perform physical inspection of a document, does not provide legal advice or any compliance certification, and does not guarantee compliance with any law. It is not certified, approved or endorsed by any government agency.
Verification is automated and AI-assisted. Automated analysis is not perfect and can produce both false matches and false mismatches. The Merchant is responsible for configuring thresholds and review settings appropriate to its own risk tolerance and for handling exceptions.
The Merchant must:
The Merchant is responsible for all activity under its account.
SHIPTOVERIFIED IS A VERIFICATION TOOL DESIGNED TO ASSIST MERCHANTS IN BUILDING COMPLIANCE WORKFLOWS. WE ARE NOT A LAW FIRM AND WE DO NOT PROVIDE LEGAL ADVICE.
The Merchant acknowledges:
The Merchant is responsible for determining which of its orders, products and destinations require verification and for configuring the Service accordingly. The Merchant is responsible for giving its Customers any privacy notice and obtaining any consent required before their information is collected, and for having a lawful basis to process it.
The Merchant will not present the Service to Customers or to any third party as a guarantee of legal compliance, as a government approved system, or as a substitute for its own legal judgement.
ShipToVerified disclaims all liability for a Merchant's compliance failures.
The Merchant will not:
The Merchant will not use the Service to evade rather than support its own legal obligations, and will not submit a document belonging to a person who has not provided it for Verification.
The Service is billed on usage. There is no subscription fee, no setup fee, no monthly minimum and no committed term. Unless a written order form states otherwise, the rates are one dollar for a Full ID Verification, fifty cents for a Customer Memory Verification, and ten cents for a Standalone Address Validation.
Verifications that fail to complete, and Verifications abandoned by the Customer, are not Billable Usage Events and are not charged.
Usage is metered by the Service and billed monthly in arrears. The Merchant can view its usage in the merchant portal at any time. Fees exclude taxes, which are the Merchant's responsibility. We will give thirty days notice before any change to rates.
If the Merchant disputes an invoice it must do so in writing within thirty days of the invoice date, identifying the specific charges disputed. We will review the usage records behind those charges and correct any error. Charges not disputed within that period are treated as accepted. Undisputed amounts remain payable while a dispute is open.
Non-payment may result in suspension or termination in accordance with section 17.
As between the parties, Merchant Data belongs to the Merchant. The Merchant grants us the rights necessary to host and process Merchant Data in order to provide the Service and to maintain the audit records the Service produces.
In processing Customer personal information, the Merchant acts as the controller, and as the business for the purposes of California law, and we act as the processor and service provider. We process that information only on the Merchant's documented instructions and only to provide the Service. We do not process it for our own commercial purposes, we do not sell or share it as those terms are defined under California law, and we do not use it to build unrelated products.
We maintain administrative, technical and physical safeguards appropriate to the sensitivity of the data we process. We will notify the Merchant without undue delay after becoming aware of a security breach affecting Merchant Data, and will provide the information reasonably necessary for the Merchant to meet its own notification obligations.
We will assist the Merchant, at the Merchant's reasonable request and expense, in responding to data subject requests and regulator enquiries relating to information we process on the Merchant's behalf.
Identity document images submitted for Verification are processed to produce the Verification Result and are not retained beyond what is necessary for that purpose and to maintain the audit record. The audit record retains the Verification Result, extracted data fields, Confidence Scores and supporting metadata.
We retain Merchant Data and audit records for the life of the Merchant's account and for one year after the account closes, after which we delete them.
The Merchant may export its Verification Results and audit records at any time while they are retained, including during the year following termination.
The Merchant may request deletion of its records at any time by contacting support. We will complete a deletion request within seven to fourteen business days of receiving it. Deletion is irreversible, and where a Merchant requests deletion it accepts that the audit record will no longer be available to it.
We may retain data for longer than the periods above only where required to do so by law, and in that case only for as long as the legal requirement lasts.
We use subprocessors to provide the Service, including for cloud hosting, AI model processing, address validation and payment processing. We impose data protection obligations on them no less protective than those in this section and we remain responsible for their performance. We maintain a current list of subprocessors, which is available on request and published with our Privacy Policy, and we will give the Merchant notice before adding a new one.
These processor terms form the data processing agreement between the parties. If we later publish a standalone Data Processing Agreement, it will govern in place of this section from the date the Merchant accepts it.
We own all content, features, functionality, software, models, algorithms and technology comprising the Service, together with any improvements. Subject to these Terms and to payment, we grant the Merchant a non-exclusive, non-transferable right to access and use the Service during the term. The Merchant may not copy, modify, distribute or create derivative works without our express written permission. All names, logos and slogans are protected trademarks.
We may use aggregated and de-identified data about how the Service performs in order to operate and improve it, provided that such data does not identify the Merchant or any Customer.
The Service depends on third-party providers, including cloud hosting, AI model providers, address validation providers and payment processors. The Merchant acknowledges:
We are not liable for the failure of a third-party provider, except to the extent set out in section 9.7.
THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted or error free, that every Verification Result will be accurate, that any identity document is authentic, that any Customer is who they claim to be, or that use of the Service will satisfy any legal or regulatory obligation of the Merchant. We make no uptime or availability commitment.
The Merchant acknowledges:
A result of verified does not guarantee that a document is authentic or that a transaction is lawful. A result of not verified does not necessarily indicate fraud. Verification Results should be one factor in the Merchant's compliance decision and not the only one.
IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort or otherwise, will not exceed the total fees paid by the Merchant in the three months immediately preceding the event giving rise to the claim.
These limits do not apply to either party's liability for fraud or wilful misconduct, to any liability that cannot be limited under applicable law, or to the Merchant's obligation to pay fees due.
The Merchant acknowledges that the pricing of the Service reflects this allocation of risk, and that we would not provide the Service on these commercial terms without it.
To the fullest extent permitted by law, we accept no liability for:
The Merchant will defend and indemnify us against third-party claims arising from Merchant Data, from the Merchant's products, from the Merchant's relationship with its Customers, from the Merchant's breach of section 6 or section 7, or from the Merchant's violation of law.
We will defend and indemnify the Merchant against third-party claims that the Service as provided by us infringes that third party's intellectual property rights, and will pay damages finally awarded, provided that the Merchant notifies us promptly, gives us control of the defence, and cooperates reasonably.
Each indemnity includes the duty to defend and survives termination.
These Terms apply from acceptance until terminated. Either party may terminate for convenience on thirty days written notice. Either party may terminate immediately for the other's material breach that remains uncured fifteen days after written notice.
We may suspend access immediately, without prior notice, where there is non-payment, a security risk, or unlawful use. We will restore access once the cause is resolved.
On termination, access to the Service ends and accrued fees remain payable. Merchant Data and audit records are retained, and may be exported, in accordance with section 9.6. Provisions that by their nature should survive termination will survive, including those on ownership, disclaimers, indemnification, limitation of liability and dispute resolution.
Before commencing arbitration, the parties will attempt in good faith to resolve the dispute through discussion between people with authority to settle it, for thirty days after written notice of the dispute.
Disputes that are not resolved will proceed through binding individual arbitration administered by JAMS in Los Angeles County, California, except that either party may seek relief in court for intellectual property matters. A Merchant may opt out of arbitration within thirty days of first acceptance by written notice to legal@shiptoverified.com.
YOU AND SHIPTOVERIFIED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
An arbitrator may not consolidate claims or preside over a class proceeding. If this waiver is held unenforceable, the arbitration provision in section 18 is void in its entirety.
Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control, including natural disaster, war, civil unrest, labour dispute, government action, third-party provider failure, internet outage, cyberattack or pandemic. Affected obligations are suspended for the duration of the event. This does not excuse an obligation to pay amounts already due.
If any provision is held invalid it will be modified to the minimum extent necessary to be enforceable while preserving its intent, and the remainder of these Terms will continue in effect.
These Terms, together with the Privacy Policy and any written order form, are the entire agreement between the parties on this subject and supersede prior communications.
Only the parties benefit from these Terms. Customers have no right of enforcement under them.
The Merchant may not assign without our written consent. We may assign in connection with a merger or a sale of substantially all assets.
A failure to enforce a provision is not a waiver of it.
The parties consent to communicate electronically, and electronic communications satisfy any requirement that a communication be in writing.
The parties are independent contractors and nothing in these Terms creates a partnership, joint venture or agency.
These Terms are governed by the law of the State of California without regard to its conflict of laws rules. Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and both parties consent to the personal jurisdiction of those courts.
We may update these Terms. Material changes take effect thirty days after we post the updated Terms and notify the Merchant by email or through the merchant portal. Continued use after that date constitutes acceptance. Each version is dated and we retain a record of which version each Merchant accepted and when.
ShipToVerified, operated by Pitcher Properties LLC trading as Pitcher & Company
2420 Mohawk Street, Bakersfield, California 93308
Legal: legal@shiptoverified.com
Support: info@shiptoverified.com
Billing statements show PITCHER & CO or PITCHERCO.
Version 1.0, August 18, 2026. Supersedes the Terms of Service of January 20, 2026.